Refund and Cancellation Policy

At ShabdaMate, we strive to provide a high-quality online voice experience. We understand that there may be instances where you need to request a refund or cancel a purchase, and we’re committed to handling such requests fairly and transparently.

Please take a moment to review the following Refund Policy to understand your options and our guidelines before making any purchases on the platform:

1. Refund Eligibility Window

• You may request a refund within 7 days of your purchase for eligible in-web purchases or virtual items.
• Once approved, please allow 3–5 working days for the refund to be processed and reflected in your account.

2. How to Request a Refund

• Contact our support team at [email protected].
• Include the transaction ID, purchase date, and a brief explanation of your request.
• Our team will respond within 3 business days.

3. Non-Refundable Cases

• Virtual items that have been used, redeemed, or consumed
• Services that have already been rendered
• Any items explicitly marked as non-refundable

4. Subscription Controls

• You may cancel recurring subscriptions anytime before the next billing cycle via:
• Your account’s "Subscription Settings"
• Email request to [email protected]
• You’ll retain access to paid features until the current billing period ends.

5. Payment Disputes

• You are solely responsible for all payments made through your bank account or preferred payment method.
• VETRIONE TECHNOLOGIES PRIVATE LIMITED shall not be liable for any issues, claims, or disputes arising from:
• Unauthorized transactions
• Banking or payment processing errors
• Misconduct or negligence on the part of third-party service providers
• Please ensure your payment information remains accurate and secure at all times.

6. Limited Liability of ShabdaMate

• We work with external third-party payment processors to handle financial transactions. While we take steps to ensure these integrations are secure, we cannot be held responsible for:
• Problems originating from third-party platforms
• Their separate refund policies
• Any disagreements between you and these service providers
• We recommend reviewing their terms of service and privacy policies thoroughly.

At ShabdaMate, your stories matter. We protect every voice like sacred rivers.
Our mission is simple: create safe spaces where real conversations thrive.

If something went wrong, or you want to suggest improvements,
Contact Us:

Email: [email protected]
Address: HubFive Coworkz, No 104, Developed Plots, Origin Biulding, 2nd Floor, North Wing, Industrial Estate, Perungudi-600096